Privacy Policy
Effective Date: 05/21/2026
Website: https://www.byvoxel.com
Company: BYVoxel LLC
1. Who We Are
This website is owned and operated by BYVoxel LLC. Our website address is: https://www.byvoxel.com.
BYVoxel LLC provides digital tools, engineering-related calculators, architectural/design resources, and downloadable or license-based software products, including desktop software, plugins, add-ins, and related documentation.
2. Information We Collect
We may collect personal information when you:
visit our website;
create an account;
purchase or activate a software product;
download or start a trial version;
contact us for support;
use our online tools or calculators;
leave comments or submit forms.
The information we may collect includes:
name;
email address;
username;
password or account credentials;
billing-related information processed through third-party checkout providers;
license or activation information;
IP address;
browser and device information;
software version and activation status;
support messages and related attachments;
diagnostic logs voluntarily submitted by you;
information voluntarily submitted through forms.
3. Account Registration & Profiles
When you register for an account on our website to access our tools, features, or software products, we collect the personal data you provide, such as your username, email address, and password.
This information is used to:
authenticate your identity;
secure your account;
provide access to our tools and software;
manage subscriptions or licenses;
communicate with you regarding your account;
assist with password resets or technical support.
4. Software Products, Licenses & Activation
When you purchase, download, activate, or use BYVoxel LLC software products, plugins, or add-ins, we may collect or process information necessary to manage licensing and access.
This may include:
email address associated with the license;
license key or subscription status;
product name and version;
activation date;
device or installation-related identifiers;
hardware fingerprint or package fingerprint used for license binding;
trial period status;
renewal or expiration status.
For certain software products, BYVoxel LLC may generate a unique hardware or package fingerprint based on device or installation-related components. This fingerprint is used to validate the license, prevent fraud, prevent unauthorized sharing, and help ensure that a license is used according to its permitted scope.
The hardware fingerprint is not used to track your browsing activity, monitor unrelated software usage, or identify websites you visit. We do not sell or share the hardware fingerprint with third-party marketers.
This information is used only to validate your license, prevent unauthorized use, provide support, manage updates, maintain product security, and enforce applicable license terms.
5. Free Trials
If we offer a free trial, we may collect your name, email address, product selection, activation date, trial status, and trial expiration date.
This information is used to:
provide access to the trial;
validate the trial period;
prevent trial abuse or duplicate trial registrations;
notify you about trial status;
help you continue access if you choose to purchase a license.
If no credit card is required for the trial, we do not collect payment information during the trial registration process.
6. Payments, Subscriptions & Lemon Squeezy
We use third-party payment and checkout providers, including Lemon Squeezy, to process purchases, subscriptions, taxes, invoices, refunds, and related payment transactions.
When you purchase a product through Lemon Squeezy, your payment information is processed by Lemon Squeezy and/or its payment partners. BYVoxel LLC does not directly store full credit card numbers.
Lemon Squeezy may collect and process information such as:
name;
email address;
billing address;
payment method information;
transaction details;
tax/VAT-related information;
subscription status.
Lemon Squeezy acts as a Merchant of Record for sales processed through its platform, which means it may handle payment processing, applicable sales tax/VAT, refunds, chargebacks, fraud prevention, and related compliance responsibilities for those transactions.
Your use of Lemon Squeezy checkout is also subject to Lemon Squeezy’s own terms and privacy policies.
7. Engineering Tools & Calculators
When you use calculators and applications hosted on our platform, the data you input, such as building dimensions, wind speeds, project values, or other technical parameters, is processed to generate results.
We do not sell this calculation data to third-party advertisers.
Calculation data may be processed to:
generate the requested result;
improve functionality and reliability;
troubleshoot technical issues;
provide support if you contact us.
Unless clearly stated otherwise, results from calculators and engineering tools are for informational and preliminary use only.
8. Project or Modeling Data
Some software products may allow users to manage project-related information, modeling time, client names, project names, internal work records, file names, or project activity information.
Depending on the product configuration, this data may be stored locally on your device, within your website account, or through a third-party service used for licensing, activation, synchronization, or support.
BYVoxel LLC does not use your project data for advertising. We do not sell your project data to third-party marketers.
You are responsible for avoiding the entry of confidential, sensitive, legally restricted, or client-protected information unless the software feature specifically requires it and you understand how that information is stored and processed.
9. Diagnostic Logs & Support Communications
If you contact us for support, we may collect your name, email address, message content, screenshots, error messages, software version, system information, and other information you voluntarily provide.
Some BYVoxel LLC software products may allow you to export diagnostic logs, error reports, or compressed support files, including application logs and third-party software journal files, such as Autodesk Revit journal files.
These diagnostic files are provided voluntarily by you when you choose to send them to us for support or troubleshooting.
Diagnostic logs may contain technical information such as:
software version;
operating system details;
error messages;
installation or activation status;
file paths on your local computer;
project names;
model names;
family names;
timestamps;
limited metadata generated by Revit or other related software.
Before sending diagnostic logs or support files to BYVoxel LLC, you are responsible for reviewing them and removing any confidential, sensitive, proprietary, client-related, or personal information that you do not wish to share.
We use diagnostic logs only to troubleshoot issues, improve product reliability, provide customer support, investigate errors, and maintain product security. We do not use diagnostic logs for advertising, and we do not sell diagnostic log data to third-party marketers.
10. Comments
When visitors leave comments on the site, we collect the data shown in the comments form, along with the visitor’s IP address and browser user agent string to help spam detection.
An anonymized string created from your email address, also called a hash, may be provided to the Gravatar service to check whether you are using it. The Gravatar service privacy policy is available at: https://automattic.com/privacy/.
After approval of your comment, your profile picture may be visible to the public in the context of your comment.
11. Media
If you upload images to the website, you should avoid uploading images with embedded location data, such as EXIF GPS data. Visitors to the website may be able to download and extract location data from images posted publicly on the website.
12. Cookies
Account & Login Cookies
If you visit our login page, we may set a temporary cookie to determine whether your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.
When you log in, we may set cookies to save your login information and screen display choices. Login cookies typically last for two days, and screen options cookies may last for one year. If you select “Remember Me,” your login may persist for approximately two weeks. If you log out, login cookies will be removed.
Comments Cookies
If you leave a comment on our site, you may opt in to saving your name, email address, and website in cookies. These are for your convenience so that you do not have to fill in your details again for future comments. These cookies may last for one year.
Publishing Cookies
If you edit or publish an article, an additional cookie may be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article edited. It typically expires after one day.
Analytics, Checkout & Third-Party Cookies
We may use third-party services for analytics, checkout, fraud prevention, licensing, embedded media, software activation, or customer support. These services may use cookies or similar technologies according to their own privacy policies.
13. Embedded Content from Other Websites
Articles, pages, tools, or tutorials on this site may include embedded content, such as videos, images, articles, checkout forms, or external tools.
Embedded content from other websites behaves as if the visitor has visited the external website directly. These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content.
14. Who We Share Your Data With
BYVoxel LLC does not sell or rent your personal data to third-party marketers.
We may share limited data with trusted third-party service providers necessary to operate our business, including:
payment and checkout providers;
licensing and software activation providers;
website hosting providers;
email communication providers;
spam detection services;
analytics providers;
customer support tools;
security or fraud prevention services.
These providers process information only as needed to provide their services.
If you request a password reset, your IP address may be included in the reset email for security purposes.
15. How Long We Retain Your Data
For users who register on our website, we store the personal information provided in their user profile for as long as the account remains active or as needed for legal, administrative, security, tax, or business purposes.
Purchase, subscription, license, activation, and transaction records may be retained as required for accounting, tax, legal, refund, fraud prevention, license enforcement, or compliance purposes.
Hardware fingerprints or device identifiers used for license validation may be retained for as long as necessary to manage the applicable license, prevent fraud, enforce license terms, or comply with legal and business recordkeeping requirements.
If you leave a comment, the comment and its metadata may be retained indefinitely so we can recognize and approve follow-up comments automatically.
Support communications and diagnostic logs may be retained as necessary to provide customer service, troubleshoot technical issues, maintain product records, improve our products, and protect product security.
16. Your Privacy Rights
Depending on your location and applicable law, including privacy laws such as GDPR, CCPA, or CPRA where applicable, you may have certain rights regarding your personal information.
These rights may include:
the right to know what personal information we collect, use, disclose, or process;
the right to access personal information we hold about you;
the right to request correction of inaccurate personal information;
the right to request deletion or erasure of personal information, also known as the right to be forgotten, subject to legal exceptions;
the right to request a copy of your personal information in a structured, commonly used, and machine-readable format, where applicable;
the right to data portability, where applicable;
the right to object to or restrict certain processing activities, where applicable;
the right to withdraw consent, where processing is based on consent;
the right to opt out of the sale or sharing of personal information, where applicable;
the right to limit the use and disclosure of sensitive personal information, where applicable;
the right not to be discriminated against for exercising applicable privacy rights.
BYVoxel LLC does not sell personal information to third-party marketers.
If you have an account on this site, have left comments, purchased a product, activated a license, downloaded a trial, or contacted us for support, you may request an exported file of the personal data we hold about you.
You may also request that we delete personal data we hold about you. This does not include data we are required or permitted to keep for administrative, legal, tax, accounting, security, licensing, fraud prevention, dispute resolution, or legitimate business purposes.
To exercise your rights, contact us at info@byvoxel.com. We may need to verify your identity before processing your request.
17. Data Security
We take reasonable technical and organizational measures to protect personal information. However, no website, software system, licensing system, payment platform, or electronic transmission is completely secure.
You use our website, tools, and software products at your own risk.
18. Children’s Privacy
Our website, tools, and software products are not intended for children under the age of 13. We do not knowingly collect personal information from children.
19. International Users
If you access our website or purchase our products from outside the United States, your information may be transferred to and processed in the United States or other jurisdictions where our service providers operate.
By using our website, tools, software, or services, you understand that your information may be processed outside your country of residence, where privacy laws may differ from those in your jurisdiction.
20. Where Your Data Is Sent
Visitor comments, login activity, form submissions, checkout activity, license activation requests, trial validations, support communications, or diagnostic logs may be checked or processed through automated spam detection, fraud prevention, payment processing, licensing, support, or security services.
21. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any updates will be posted on this page with a revised effective date.
Continued use of our website or software products after updates means you accept the revised Privacy Policy.
22. Contact Us
If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact us at:
BYVoxel LLC
Email: info@byvoxel.com
Website: https://www.byvoxel.com